We are offering curbside service for customers picking up orders. Please call when you arrive and an attendant will come to your car to assist you. For those entering to drop off orders, please limit to two customers at a time. Thank you in advance for your patience and please stay safe!

FAQs

Frequently Asked Questions

1
DO YOU WORK ON BOOTS AND SNEAKERS?

Yes, we work on boots, sneakers, shoes, bags, and leather goods of all types and brands.

2
DO YOU REPAIR PATENT LEATHER ITEMS?

Yes, however there are some things even we can’t repair. Staining under the finish or chips and scrapes not on the heel base may not be fully repairable. Please stop by or contact us as each repair can vary on a case by case basis.

3
DO YOU HAVE ORIGINAL REPLACEMENT HARDWARE FOR MY BAG/SHOES?

We have a great relationship with many high-end name brands, however they do not always provide original pieces. In those instances, we’ll reach out with pictures of our replacement options. Our goal is always to create a final product that you will be happy with and appreciate the attention to detail we give each and every single project.

4
HOW LONG WILL MY ORDER TAKE?

Most projects range from 1-2 weeks depending on the severity of the project or job. Call us or stop by for more information.

5
HOW CAN I CHECK THE STATUS OF MY ORDER?

We give every project a deadline and regularly contact customers to inform them that their project is complete. If you have any questions, please do not hesitate to call!

6
WHAT KIND OF GUARANTEES DO YOU HAVE?

We stand behind our work 100% and are often upfront about setting realistic expectations for larger and more challenging projects. If for any reason you’re not satisfied with your experience, please reach out to us. We’ll do everything in our power to make it right.

Pending Questions?

Feel free to reach out to our team, and we will be more than willing to help in any way that we can!

Ask an Expert

For over 100 years, Rossi Shoe Service has offered a variety of designer shoe and handbag repair services to thousands of satisfied customers. Contact us today!

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